Return-request window
Submit your request within 30 days of delivery.
RETURNS & REFUNDS
Let’s make it right.
Inspect your package after delivery and contact us promptly if an item is damaged, incorrect or missing.
Start a Return RequestItem condition
Items should be unused and returned with original packaging when applicable.
Return instructions
Do not send an item back before receiving return instructions.
RETURN PROCESS
What to do before sending anything back
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01
Check your order
Confirm the affected item, quantity and issue. Take clear photos if the item is damaged, incorrect or incomplete.
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02
Email Lantee
Include your order number, reason for the return and any relevant photos.
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03
Wait for instructions
Do not send the item back until you receive the applicable return instructions.
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04
Return and inspection
Approved refunds are issued to the original payment method after the return is received and inspected.
IMPORTANT DETAILS
Before requesting a return
Review the section that matches your situation.
Damaged, incorrect or missing items
Email support@ilantee.com promptly with your order number and photos showing the problem.
Incorrect fitment
Vehicle compatibility can vary. Compare the listed dimensions and OEM references with the original part before ordering. Contact us before purchase if you need help comparing parts.
Refund processing
Approved refunds are sent to the original payment method after the returned item is received and inspected. Bank or card processing times may vary.
Amazon and marketplace orders
Orders placed through Amazon or another marketplace follow that marketplace’s return process. Start the request from the original order page.
ORDERED THROUGH A MARKETPLACE?
Start the return where you placed the order.
For Amazon or other marketplace purchases, open the original order page and follow that marketplace’s return process.
READY TO CONTACT US?
Include the details that help us respond.
Send your order number, return reason and photos when the product is damaged, incorrect or incomplete.